Chief User Experience Officer

Position Overview DJE Kapital AG is looking for an experienced Chief Experience Officer to lead the development and continuous improvement of the company's overall client experience. In this role, you will work closely with leadership and teams across the organization to ensure that our services, digital platforms, and client interactions reflect the company's commitment to quality, professionalism, and long term relationships. The ideal candidate understands how to connect business strategy with customer expectations. We are looking for someone who can bring fresh perspectives, identify opportunities for improvement, and turn ideas into practical initiatives that make a measurable difference. Key Responsibilities Develop and implement a company wide client experience strategy that supports business objectives and strengthens long term client relationships. Review existing customer journeys across wealth management, investment services, and digital platforms to identify gaps and opportunities for improvement. Work closely with product, technology, operations, marketing, and client service teams to create a consistent experience across all customer touchpoints. Use client feedback, research, and performance data to understand customer expectations and guide experience improvements. Lead initiatives to improve the usability, accessibility, and overall performance of digital services and client facing platforms. Establish clear experience standards, performance indicators, and reporting processes to measure progress and maintain service quality. Build a culture that places the client at the center of decision making while balancing business priorities and operational requirements. Present strategic recommendations and progress updates to senior leadership, ensuring that experience initiatives remain aligned with the company's long term direction. Qualifications and Requirements Bachelor's degree in Business Administration, Finance, Marketing, User Experience, Human Computer Interaction, or a related field. An advanced degree is a plus. Significant leadership experience in customer experience, client strategy, digital experience, product management, or a related executive role. Previous experience in financial services, wealth management, asset management, banking, or another regulated industry is strongly preferred. Strong understanding of customer journey design, service development, digital products, and client relationship management. Demonstrated ability to lead cross functional teams and bring different departments together around shared business goals. Strong analytical and strategic thinking skills, with the ability to translate customer insights into actionable business improvements. Excellent communication and presentation skills, including the ability to work effectively with senior executives and external stakeholders. A practical leadership approach, strong judgment, and the ability to manage multiple priorities in a changing business environment. Professional proficiency in English is required. German language skills are an advantage. What Success Looks Like The successful candidate will help create a more connected and consistent client experience across the organization. They will establish a clear direction for experience development, strengthen collaboration between departments, and ensure that client feedback plays a meaningful role in business decisions. We are looking for a leader who understands both the business and the people behind it, and who can turn a strong client experience into a lasting competitive advantage. Pay: $280,000.00 - $350,000.00 per year Benefits: - 401(k) - 401(k) matching - Dental insurance - Employee assistance program - Flexible schedule - Flexible spending account - Health insurance - Health savings account - Life insurance - Paid time off - Parental leave - Professional development assistance - Referral program - Retirement plan - Vision insurance Work Location: Remote